Marval Africa focuses on the importance of change management at SMEXA 2014


IT Service Management (ITSM) has a number of benefits: it provides an organisation with the opportunity to improve their quality of service, increase productivity and customer satisfaction, reduce costs and achieve operational excellence whilst meeting information governance objectives.

However, there is often little or no buy-in from various levels within the organisation. This resistance to change can radically impact the success of a sustainable ITSM implementation. Marval will be focusing on the importance of change management as a key ingredient for any service strategy at SMEXA 2014, taking place at The Focus Rooms from 30 to 31 July 2014.

“Organisational structure is shaped by ongoing organisational development, popularly known as change management. To ensure a successful service strategy, organisations need to consider all relevant elements, including sustainability, cultural resistance, structure, and change management. Successful service strategies should hinge off the creation of a corporate service culture where all employees take pride in seeing the fruits of service par excellence,” explains David Anderson, CEO at Marval Africa.

It is vital for organisations to understand that processes and procedures need to continuously be honed in accordance to business changes and developments. Anderson advises that organisations need to embark on a commercial reinvention strategy that is revisited on a regular basis to keep up with continual change. “Furthermore, ensuring a strong solution to support change management is essential. When coupling this with a strong corporate business strategy and a well aligned organisational structure, your ITSM Service Strategy will be well on its way to success”, Anderson concludes.

Visit Marval at SMEXA 2014 from 30 to 31 July 2014 at The Focus Rooms in Sunninghill, Johannesburg and find out how they can assist your organisation manage change within the organisation.

For more information, visit


comments powered by Disqus

This edition

Issue 29


TPM_Editor Old boy brings new life to Joburg school buildings using Corobrik’s quality face bricks 4 months - reply - retweet - favorite

TPM_Editor Global pump manufacturer obtains level 1 B-BBEE certification 8 months - reply - retweet - favorite

TPM_Editor IDT works on Tshwane inner city heritage project for Public Works 8 months - reply - retweet - favorite